When something is not right
Refund & Return Policy
We want customers to receive the product they requested. This policy explains how to raise a return, refund or replacement request without limiting rights provided by applicable law.
Contact us promptly
If a product appears damaged, faulty, incorrect or materially different from its description, contact us as soon as reasonably possible after receiving it at mail@andshaders.com. Include the order number, a description of the issue and clear photographs where helpful. Prompt contact helps us investigate; it does not remove any legal right that applies even if a customer contacts us later.
How a request is reviewed
We may ask for proof of purchase, images, a description of how the issue occurred and an opportunity to inspect the product. Do not send a product back before receiving return instructions, as the appropriate method depends on the issue and delivery arrangement. We will review requests fairly and explain the next step.
Change of mind
A change-of-mind request is different from a faulty, damaged, misdescribed or otherwise legally qualifying product. The business has not approved a fixed return window or a universal change-of-mind return entitlement for every product. Contact us to discuss the circumstances. Any discretionary offer will be clearly explained and will not take away a right that cannot lawfully be excluded.
Faulty, damaged or incorrect items
Where a remedy is required by applicable law or approved by the business after review, the possible outcome may include repair, replacement, refund or another lawful resolution appropriate to the circumstances. The outcome depends on the facts and applicable law; this policy does not guarantee a particular remedy where the law does not require it.
Condition and proof
Please keep the product, packaging, accessories and delivery documentation while a request is assessed. Do not alter or attempt an unauthorised repair on a product you believe is faulty. Normal wear, accidental damage and misuse may be relevant to a discretionary return or warranty assessment, but they do not cancel non-excludable legal rights.
Refund method and timing
Because launch orders use Cash on Delivery, any approved refund method and timing will be explained after the request is reviewed. No processing deadline, restocking fee or fixed return period has been configured in this policy. The business must confirm any operational process before publication and comply with any mandatory timeframe or remedy under applicable Bangladeshi law.
Consumer rights and contact
Nothing here excludes rights or remedies that cannot lawfully be excluded, including applicable protections under Bangladesh consumer law. To start a request, email mail@andshaders.com and include your order number. If you are not satisfied with the response, you may pursue any applicable statutory complaint route.