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After-Sales Support
Contact &Shaders for questions about an order, delivery coordination, product information, damaged items or a warranty request.
How to contact us
Email: mail@andshaders.com.
WhatsApp is the preferred follow-up method once a customer contact number is available and verified. A WhatsApp business number has not yet been configured on this website, so please do not rely on an unlisted number or an unofficial account.
Include useful information
For an order enquiry, include the order number and the name used on the request. For product questions, include the product name or SKU. For a damage, return or warranty enquiry, explain what happened and attach clear photographs if useful. Do not email passwords, payment-card details or unnecessary sensitive information.
What happens next
We will review the enquiry and may ask for additional details to identify the order or assess the issue. Response times depend on the volume and nature of requests; no fixed service-level guarantee has been advertised. If a request involves a possible safety concern or a legally time-sensitive consumer remedy, clearly state that in your message.
Delivery and after-sales concerns
If the courier cannot reach you, your address is incomplete or the delivery appears delayed, contact us so the team can check the available details. If the product received is faulty, damaged or incorrect, use the Refund & Return Policy to understand what information will help the review.
Contact details
Customer enquiries: mail@andshaders.com.
Business: &FineCollections, Bangladesh.
Official business address: P3, Block NW, Gulshan North Avenue, Dhaka 1212, Bangladesh.